Challenge
LexisNexis faced several challenges related to pricing, configuration, and order management within their Salesforce Revenue Cloud implementation.
Salesforce Revenue Cloud Transformation: Driving Efficiency for LexisNexis
Client: LexisNexis
Tech: Revenue Cloud
Industry: Legal & Business Information Services
- Complex Pricing and Bundle Configuration: Their diverse customer base required precise pricing strategies and efficient bundle configuration to meet individual needs.
- Penny Issue in Pricing Calculations: Ensuring accuracy and consistency in pricing calculations, especially with small denominations like pennies, was crucial.
- Maximizing Approval Levels for Quotes: Balancing the need for top-level approvals with maintaining conversion rates and customer satisfaction presented a challenge.
- Order Automation During Integration: Seamless synchronization, data mapping, and workflow optimization were necessary for efficient and error-free order automation during integration.
- Cancel & Replace Package Limitations: The standard Salesforce cancel and replace package didn't meet the specific needs of LexisNexis due to limitations in handling date requirements.
- Multiple Business Unit Management: Managing pricing and configurations across various business units required custom development to cater to their unique needs.
Solution
Our team of Salesforce experts implemented a comprehensive solution that addressed these challenges:
- Custom Pricing Engine: We developed a custom pricing engine that dynamically generates accurate quotes based on customer needs and product configurations.
- Automated Penny Rounding: We implemented automated penny rounding logic to ensure consistent and accurate pricing calculations.
- Multi-Level Approval Workflows: We designed multi-level approval workflows that streamlined the quote approval process while maintaining control.
- Seamless Order Automation: We established seamless order automation with data mapping and workflow optimization for efficient and error-free order processing.
- Custom Cancel & Replace Functionality: We developed custom functionality within the cancel and replace package to accommodate LexisNexis' specific date-related requirements.
- Business Unit-Specific Configurations: We implemented custom configurations tailored to the unique pricing and product needs of each business unit.
Results
By implementing these solutions, LexisNexis achieved significant improvements in their Salesforce Revenue Cloud operations:
- Increased Efficiency: Streamlined pricing, configuration, and order management processes led to improved operational efficiency.
- Enhanced Accuracy: Accurate pricing calculations and automated workflows minimized errors and ensured data integrity.
- Improved Customer Satisfaction: Faster quote approvals and efficient order processing resulted in enhanced customer satisfaction.
- Reduced Costs: Optimized workflows and automation led to cost savings through reduced manual effort and error correction.
- Scalability and Flexibility: The custom solutions provided the flexibility to accommodate future growth and evolving business needs.
Conclusion
Our collaboration with LexisNexis demonstrates the power of tailored Salesforce solutions in overcoming complex pricing, configuration, and order management challenges. By addressing their specific needs, we helped LexisNexis achieve greater efficiency, accuracy, and customer satisfaction within their Revenue Cloud implementation.